Last updated: July 14, 2026
At MOLOWI, owned by GOOD MUSIC EXPERIENCE SL, we ship to all regions of Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla). This policy details the shipping times, costs, and conditions for our physical products (eyewear and accessories). For holiday rental experiences (Surf and Snow), specific conditions apply, which are detailed in section 7.
1. SHIPPING ZONES
We ship to the following zones:
Spanish Mainland (including mainland Portugal).
Balearic Islands.
Canary Islands.
Ceuta and Melilla.
We currently do not ship to other European Union countries or third countries (outside the EU). For inquiries about international shipping, please contact us at [email protected].
2. DELIVERY TIMES
Delivery times are approximate and are counted in business days (Monday to Friday, excluding national and local holidays):
| Shipping Zone | Estimated Delivery Time |
|---|---|
| Spanish Mainland | 24 - 72 business hours |
| Balearic Islands | 3 - 5 business days |
| Canary Islands | 5 - 7 business days |
| Ceuta and Melilla | 5 - 7 business days |
Important Notes:
Delivery times begin from order confirmation and payment verification.
During peak seasons (e.g., Christmas, sales, Black Friday), delivery times may be slightly extended. We will keep you informed.
Shipments to the Canary Islands, Ceuta, and Melilla may be subject to customs procedures that could delay delivery. Any additional taxes or duties will be the responsibility of the customer.
3. SHIPPING COSTS
Shipping costs are calculated based on the weight of the order and the destination zone. We apply the following general rates:
| Shipping Zone | Order under 50€ | Order equal to or over 50€ |
|---|---|---|
| Spanish Mainland | 4.95€ | FREE SHIPPING |
| Balearic Islands | 8.95€ | 8.95€ |
| Canary Islands | 14.95€ | 14.95€ |
| Ceuta and Melilla | 14.95€ | 14.95€ |
Important Notes:
Free shipping for orders over 50€ applies only to shipments to the Spanish Mainland.
Shipping costs are automatically calculated in the shopping cart before checkout.
For holiday rental experiences, shipping costs do not apply, as these are services (see section 7).
4. SHIPPING METHODS AND CARRIERS
We work with the leading courier and logistics companies to ensure the speed and security of your shipments:
Correos Express (mainland and Balearic Islands).
SEUR (mainland and Balearic Islands).
MRW (for special zones).
GLS (for international shipments, upon request).
The carrier will be automatically assigned based on the delivery zone and order weight.
5. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number on the courier company's website to track the real-time status of your shipment.
If you do not receive this email within 48 hours of order confirmation, please check your spam folder or contact us at [email protected].
6. ORDER DELIVERY
The order will be delivered to the address provided during the checkout process. It is the customer's responsibility to provide a correct and complete delivery address (including postal code, floor, door number, etc.).
In case of absence at the time of delivery, the carrier will leave a notice of attempted delivery and try a second delivery attempt. If delivery is not possible, the package will be held at the local post office or courier depot for collection within a specified period.
If the customer does not collect the package within the established period, the order will be returned to our facilities, and the customer will be responsible for the shipping costs for a second delivery attempt.
7. SHIPPING AND CONDITIONS FOR HOLIDAY RENTAL EXPERIENCES (SURF AND SNOW)
Holiday rental experiences (Surf in Tarifa and Snow in Sierra Nevada) are not physical products and therefore do not require physical shipping.
Once the booking is made and payment is confirmed, the customer will receive an email with the experience details (date, time, meeting point, instructions, included equipment, etc.).
For experiences that include technical equipment (surfboards, wetsuits, snow gear), the equipment will be provided at the meeting point on the day of the activity.
Cancellations and changes to experiences are governed by the specific conditions detailed on each experience page and in our Terms and Conditions.
8. SHIPPING ISSUES
If you detect any issues with your shipment (delay, damaged package, incorrect product, etc.), you have 24 hours from receipt to notify us.
For any issues, please contact us at [email protected] stating:
Order number.
Detailed description of the issue.
Photos of the product and/or packaging (if applicable).
We will do our best to resolve the issue as quickly as possible.
9. CONTACT US
If you have any questions about our Shipping Policy, you can contact us via:
Email: [email protected]
Address: Calle Rebite, 36, 18198, Huétor Vega (Granada), Spain
