Below are frequently asked questions, you may find the answer for yourself.
We work with the leading courier and logistics companies to ensure the speed and security of your shipments:
Correos Express (mainland and Balearic Islands).
SEUR (mainland and Balearic Islands).
MRW (for special zones).
GLS (for international shipments, upon request).
The carrier will be automatically assigned based on the delivery zone and order weight.
Currently, we only ship to all regions of Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla). We do not ship to other European Union countries or third countries (outside the EU).
If you are interested in international shipping, please contact us at [email protected] and we will study your case individually.
Approximate delivery times are:
| Shipping Zone | Estimated Delivery Time |
|---|---|
| Spanish Mainland | 24 - 72 business hours |
| Balearic Islands | 3 - 5 business days |
| Canary Islands | 5 - 7 business days |
| Ceuta and Melilla | 5 - 7 business days |
Delivery times begin from order confirmation. During peak seasons, delivery times may be slightly extended.
We accept the following payment methods:
Credit/debit card: Visa, Mastercard, American Express.
Bizum: Fast and secure payment from your banking app.
PayPal: Secure payment with your PayPal account.
Bank transfer: We will provide you with the bank details at checkout.
All payments are processed through secure payment gateways that guarantee the confidentiality of your banking details.
Yes! At MOLOWI, security is our priority. We use SSL/TLS encryption protocols (HTTPS) to protect all information you transmit through our website. We also work with reputable payment gateways that comply with the highest security standards (PCI-DSS). Your banking details are never stored on our servers.
Placing an order at MOLOWI is very easy. Just follow these steps:
Browse our store and select the products you want (eyewear, accessories, or experiences).
Add them to your shopping cart.
Review your cart and click "Checkout".
Enter your personal and shipping details.
Select the payment method (card, Bizum, PayPal, or bank transfer).
Review and accept our Terms and Conditions.
Confirm the order.
You will receive a confirmation email with your order details.
If you need to cancel or change your order, please contact us as soon as possible at [email protected]. If the order has not yet been processed or shipped, we will be able to help you modify or cancel it at no additional cost.
If the order has already been shipped, you will need to wait to receive it and follow the return process established in our Return Policy.
It's not mandatory, but we strongly recommend it. You can place an order as a guest without registering. However, creating an account has advantages:
You can view your order history.
You can save your shipping addresses for future purchases.
You will receive exclusive offers and promotions.
You can manage your returns more easily.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number on the courier company's website to track the real-time status of your shipment.
If you do not receive this email within 48 hours of order confirmation, please check your spam folder or contact us at [email protected].
To return a product, follow these steps:
Notify your intention to return by sending an email to [email protected] with your order number and the products you wish to return.
Wait for our return instructions.
Pack the product in its original packaging, include the proof of purchase, and send it to the address we will provide.
You have 14 calendar days from receipt of the product to exercise your right of withdrawal. For more details, see our Return Policy.
